Shipping policy

Shipping Policy

Order Processing

Orders are generally processed and prepared for shipment within 2–4 business days after payment is successfully received. Business days do not include weekends or U.S. federal holidays.

During periods of unusually high order volume or circumstances outside our control, processing may take longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Destinations

Giggle & Grump currently ships to addresses within the United States. International shipping is not available at this time.

Shipping Rates & Delivery Estimates

Available shipping options and rates are displayed at checkout based on your order and delivery address.

Estimated transit times shown at checkout or provided by the shipping carrier begin after your order has been transferred to the carrier and are separate from our 2–4 business day processing time. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, service disruptions, or other circumstances outside our control.

Tracking

When tracking is available, tracking information will be provided after your order has shipped. Please allow time for the carrier to scan and update tracking information after receiving the package.

Shipping Addresses

Please review your shipping address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@giggleandgrump.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once fulfillment has begun.

If an order is returned to us because the address provided at checkout was incorrect or incomplete, or because the package was refused or left unclaimed, we will contact you regarding available options. Additional shipping charges may apply if you choose to have the order reshipped.

If a package is returned because of an addressing or fulfillment error by Giggle & Grump, we will cover the cost of reshipping the order.

Missing or Undelivered Packages

If your package has not arrived as expected, or tracking shows it as delivered but you have not received it, please contact us promptly at hello@giggleandgrump.com. We will review the available tracking and shipping information and, when appropriate, assist with a carrier inquiry or other reasonable next steps.

Shipping Damage

If your order arrives with material shipping damage, please contact us promptly. Damage claims are subject to the requirements and time limits described in our Return & Refund Policy.

Please retain the shipping carton, packing materials, product packaging, and affected merchandise while your claim is being reviewed. If the shipping carton is visibly damaged, please photograph it before opening and record the unboxing whenever reasonably possible.

Questions

For questions about shipping or an existing order, contact us at hello@giggleandgrump.com.